1. Information we collect
This website is an informational resource. We do not collect personal information through the site itself. If you contact us by telephone, QR code, or in person, the information you share is used to respond to your enquiry and arrange care.
2. How information is used
Any personal information you provide when contacting us is used only to respond to your enquiry, coordinate an appointment, prepare an estimate, and provide the care you request. We do not sell or share personal information with third parties for marketing.
3. Medical and financial information
Information shared with our care team is treated as confidential. Records made during an assessment are kept as part of your clinical file, and estimates and payments are recorded in the hospital's billing records. Online messages are for general guidance and appointment coordination and do not create a doctor–patient relationship or constitute a diagnosis, an assessment, a quotation, or a treatment plan.
4. Requests for your records
You may ask for a copy of your written estimate, the clinical record of an assessment, and receipts for payments you have made. Ask the hospital's patient services how to make that request.
5. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.